Privacy Policy
Last Updated: January 2025
This privacy policy describes how Orca AC collects, uses, and protects your personal information when you use our services or visit our website.
Information Collection
We collect information you provide directly to us when you:
- Request a service quote or schedule an appointment
- Create an account on our website
- Contact us via phone, email, or our contact forms
- Apply for financing
- Subscribe to our newsletter or maintenance reminders
This information may include your name, address, phone number, email address, service history, and payment information.
Use of Information
We use your personal information to:
- Provide HVAC services and respond to service requests
- Process payments and manage your account
- Send service reminders and maintenance notifications
- Communicate about promotions and special offers (with your consent)
- Improve our services and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information. We may share your information with:
- Service providers who assist in our operations (e.g., payment processors)
- Financing partners when you apply for financing
- Legal authorities when required by law
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure SSL encryption for data transmission
- Restricted access to personal information
- Regular security assessments
- Employee training on data protection
Cookie Policy
We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with a supervisory authority
Contact Information
If you have questions about this privacy policy or how we handle your personal information, please contact us:
- Email: info@hvacdepotaz.com
- Phone: 602-755-1962
- Mail: Orca AC, 4433 W Van Buren St, Suite 2, Phoenix, AZ 85043
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.